HERE IS THE FEFUND & RETURN POLICY FOR CUSTOM PROJECTS:

01

Project Customization Confirmation

To ensure the project meets your requirements, all custom engineering projects require final confirmation before production begins. Please carefully review and confirm all project details, including design, materials, specifications, and delivery timeline.

02

Cancellation Policy


  • Cancellation Before Project Initiation: If the project has not yet entered the production phase and you wish to cancel, please contact our project manager promptly. Any payment made will be refunded after deducting design and assessment fees.

  • Cancellation After Project Initiation: If the project is already in production, cancellation will not be eligible for a full refund. We will deduct fees according to the project completion stage, with the partial refund amount determined by the project manager based on actual progress.

03

Post-Delivery Return Policy


  • Quality Issues: If quality issues are identified after delivery, or if the product does not match the initially confirmed design, we will work to arrange quality inspection. If manufacturing defects are confirmed, we will offer repair, replacement, or partial refund options.

  • Non-Quality Issues: Custom projects cannot be returned or refunded for reasons unrelated to quality, including but not limited to: personal preference, size mismatch with site conditions, or no longer needing the product.

04

Refund Process


  • Upon confirming eligibility for a refund, we will process the refund within 10-15 business days of receiving complete application materials.

  • Please note that any assessment, inspection, or logistics fees related to the refund will be deducted from the total refund amount.

05

Contact Us

For any inquiries regarding custom projects or refund assistance, please don't hesitate to reach out to our project management team via email or give us a call. We're here to help!You can also fill out the form at the bottom of the page to contact us with your requirements. We will get back to you within 24 hours.

Please review the above policy before the project begins to ensure it meets your needs effectively.

HERE IS THE REFUND & RETURN POLICY FOR REGULAR PRODUCTS:

01

Return Conditions

  • Quality Issues: If the product you received has manufacturing defects, shipping damage, or differs from its description, please contact us within 7 days of receipt to arrange a free return or exchange. We will cover the return shipping costs and promptly arrange for a replacement or full refund.

  • Shipping Damage: If your product arrives damaged due to shipping, please immediately contact our representative to initiate a claim with the shipping company. Timely reporting will help us process compensation and any necessary claims with the carrier.

  • Non-Quality Issues: If you wish to return an item for personal reasons (such as it not meeting your preference or sizing issues), please submit a return request within 7 days of receiving the product. The following conditions must be met:

    • The product is unused and in brand-new condition.
    • The original packaging, accessories, and manuals are intact.
    • You will be responsible for the return shipping costs.
02

Non-Returnable Items

Certain items are not eligible for returns, including but not limited to:

  • Special promotion items.
  • Personalized or custom-made products.
  • Clearance or final sale items.
  • Items that are used, damaged, or not in new condition.
  • Unauthorized returns.
  • Items beyond the 7-day return window.
03

Refund Process

  • Return Confirmation and Inspection: Once we receive the returned item, we will conduct a quality check to ensure it meets the return criteria. This process typically takes 3-5 business days.
  • Refund Processing: Once confirmed, we will process the refund within 10-15 business days, and the amount will be returned to your original payment method. Please note that bank or payment platform processing times may vary.
04

Exchange Policy

If you would like to request an exchange, please specify your exchange request when submitting your return. Eligible exchanges will be processed based on stock availability, and we will do our best to meet your needs. If the requested item is unavailable, we will proceed with a refund.

05

Contact Us

For any inquiries regarding custom projects or refund assistance, you can also fill out the form at the bottom of the page to contact us with your requirements. Alternatively, feel free to reach out to our project management team via email or phone. We will get back to you within 24 hours.

Please read this policy carefully before making a purchase to ensure that you understand the terms. If there are any special circumstances, please contact our customer service team for assistance.

LAPLAND LIGHTING INFORMATION

HOW TO CONTACT US

Please click the button below to contact us, and we will respond within 24 hours.

For project inquiries, we will assign a dedicated representative to assist you, ensuring a smooth and efficient communication experience.

We look forward to the opportunity to collaborate with you.

CONTACT US NOW