LAPLAND LIGHTING - 01

FOR CUSTOM PROJECT ORDERS

Frequently Asked Questions (FAQ)

How do I apply for a custom project?

For custom projects, please contact our sales team and provide details of your requirements, including specifications, material preferences, and design references. Our team will provide you with a quote and an estimated timeline.

What is the typical timeline for custom projects?

The timeline depends on the complexity and scope of the project. After reviewing your requirements, we will provide an estimated timeline. Typically, custom projects take around 3-6 weeks from design confirmation to completion.

What payment methods are available for custom projects?

We accept bank transfers, credit cards, and PayPal. For custom projects, a deposit may be required before production begins.

Can I make design changes after the project starts?

Minor adjustments can be made early in the production process, but major changes may impact the timeline and cost. Please notify us of any changes as soon as possible for timely processing.

What is the return and refund policy for custom projects?

Custom projects are not eligible for returns unless there are quality issues or defects resulting from production. If issues arise, please contact us within 7 days of delivery to arrange an assessment.

How do I get updates on project progress?

Our team will provide regular updates on project progress, including design confirmation, production stages, and the estimated shipping date. You can also contact us anytime for more information.

Can you provide samples before production?

Yes, we can provide samples for confirmation before official production. Please note that samples may incur additional costs and extend the project timeline.

What if the project is damaged during shipping?

If the project is damaged during shipping, please contact us immediately and provide photos. Our team will assist you in filing a claim with the shipping provider and work with you to arrange repairs or replacements.

How can I contact the project team for consultation?
  • For inquiries related to your project, please contact us via:
    • Phone: +86 19566021613
    • Email: info@laplandlighting.com
  • Our team is ready to assist you with project consultations and updates.
Do custom projects come with a warranty?

Yes, custom projects come with a one-year warranty covering manufacturing defects. For specific warranty terms, please consult our team.

LAPLAND LIGHTING - 02

FOR REGULAR PRODUCTS ORDERS

Frequently Asked Questions (FAQ)

How do I place an order?

You can create an account on our website, and once your account is approved, you can browse our products, add items to your cart, and proceed to checkout to complete your purchase.

What payment options are available?

We accept major credit cards, debit cards, and PayPal. All transactions are securely encrypted to protect your information.

How can I track my order?

Once your order has shipped, we will send you an email with a tracking number. You can use this number on the shipping provider’s website to check the real-time status of your order.

What is the estimated delivery time?

We require approximately 7 days for order preparation, and standard shipping takes about 14 business days. The exact delivery time depends on your location. For more details, expedited shipping, or sea freight options, please contact customer support. (Note: This does not apply to custom orders.)

What is the return and refund policy for regular products?

For unused and unopened items, we accept returns within 7 days of delivery. Please refer to our Return and Refund Policy for details and procedures. (Note: Custom and promotional discount items are not eligible for returns.)

What should I do if my item arrives damaged?

If your item arrives damaged, please contact us immediately and provide photos. We will assist with the claim to the shipping provider and arrange for a return or exchange.

How do I contact customer service?

You can reach us by:

  • Phone: +86 19566021613
  • Email: info@laplandlighting.com
    Our team is ready to assist you with any questions or issues.
Do regular products come with a warranty?

Yes, most of our products come with a one-year warranty covering manufacturing defects. For more information, please refer to our Warranty Policy.

How do I apply a discount code?

Enter your discount code on the checkout page and click “Apply.” Eligible discounts will automatically be deducted from your total.

Can I cancel or modify my order?

If your order hasn’t been shipped, you may cancel or modify it. Please contact customer support as soon as possible to request any changes. (Note: Custom and promotional discount items are not eligible for cancellation or modification.)

LAPLAND LIGHTING INFORMATION

HOW TO CONTACT US

Please click the button below to contact us, and we will respond within 24 hours.

For project inquiries, we will assign a dedicated representative to assist you, ensuring a smooth and efficient communication experience.

We look forward to the opportunity to collaborate with you.

CONTACT US NOW